Testimonials

“I would like to take this opportunity to say how impressed I have been with FCC Paragon’s service since Ramsey Moore began trading in 2008.

We are frequently approached by numerous other referencing providers and although I like to keep my options open, I believe the speed and efficiency we have become used to on our tenant referencing plays a pivotal part in the way we operate as a business and the way we can sell ourselves to potential landlords.

A high percentage of our landlords opt to at least proceed with your smart warranty plus protection with an ever increasing amount being impressed and ultimately proceeding with your collect and pay service which we have re-branded as our PREMIER LET service.

Anytime I have ever called for a referencing or warranty update I have always been spoken to with a professional manor and whenever I like to discuss new products with my account manager, Paul Pitchers, he has been on hand to advise me accordingly.

I would have no hesitation in recommending FCC Paragon to any letting agency who are unsure of which provider to use.”

“We have just had our first reference back from FCC Paragon and all of us here are extremely impressed with the service and the quality of the information provided. We are very happy to continue using your services from now on and please pass our comments on. Thank you very much for all your clear and precise help and for making our lives much more simple in our very busy office.”

“I have worked with several referencing companies over the years and this is the first time I have left a positive review. FCC Paragon always do their best to find a way to help and in my experience go the extra mile to ensure I received the best possible service. Their tenant referencing service is strict about passing and failing tenants, which is exactly what we at Frost Lettings are looking for. If you’re looking for a personal service which listens to its customers… then I strongly recommend you speak to FCC Paragon.”

“We are finding your service very good at the moment, I am still trying to get into the swing of things so will probably find it better again in a couple of weeks. I find it very useful that you can see online what has been done and at what time.”

“You guys are excellent! Keep up the good work!”

“The reason for my email is to say what a delight it has been to deal with someone as helpful and knowledgeable as Vicky (Insurance). She has enabled me to get this matter sorted in a straightforward and hassle free way and I am very thankful for her help. The divide between firms with good customer service and those with terrible customer service is vast and it has been refreshing to deal with a firm from the first category “

“If the service was bad that I received from your company, I would be the first to write and complain so therefore I think it only fair that I should write if I receive outstanding service. And outstanding service is what I received. However, you have a total star in your midst. The level of service, tenacity, effort and focus she put in on my behalf is, I think, almost beyond what most people would have gone in order to secure my business. Her name – Kelly Ellis. Superb service – well done Kelly”

“Everything is brilliant and I could not ask for more! I am delighted to say the service I have received has been very quick and I am extremely happy. Also, unlike other referencing companies, I know if I am unsure about something I know I can just call FCC Paragon to get the advice I need.”

“I use your referencing & Smart Deposit services on all of my properties and have the Collect & Pay on two of my properties. I am very satisfied with all of the services provided, particularly on the Collect & Pay as one of the properties is not local to me & the tenant has been consistently poor at paying the rent on time. It has been such a good experience to know that you have done the chasing up on the tenant to collect the rent. I will definitely be using this service again.”

“I have just finished my referencing process with Christopher at FCC Paragon and can’t say enough good things about him or the company. I’m currently in Thailand looking to move back to the UK and needed a guarantor too, so mine hasn’t been the easiest of applications. Christopher dealt with it quickly, efficiently and professionally, set and managed my expectations and made me laugh too. He was sensitive to various issues that cropped up and kept promises regarding call backs and time frames. Excellent service.”

“All the staff we deal with are very polite, friendly and helpful.”

“We put all of our business through FCC Paragon (and have done for the last year or so) having previously used a different company and had quite variable experiences which were not always positive or helpful. We, now, wouldn’t use anyone else – you always get the job done, are super helpful, flexible and more often than not, call us before we have to pick up the phone for a progress update. The warranty team are also fantastic and have been most helpful with some ‘out of the norm’ requests. It’s really useful to get the periodic check in’s from client liaison and gives us the opportunity to discuss any queries or give credit to particularly helpful staff – but also makes us feel valued as a customer”