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What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or bank details. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

• To personalise your experience
(your information helps us to better respond to your individual needs)

• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems and are required to keep the information confidential.

Our web services are hosted by Hostek Limited.

We comply fully with the UK GDPR legislation & retention of personal data as appropriate to the product or service purchased, where the legislation dictates differing timescales.

All data retention is stored securely with limited access. When data is deleted it is done so irretrievably.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information).

We use cookies to help us remember and process the information you provide upon registering, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future, and to gather stats on visitor numbers via Google Analytics.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still enquire over the telephone or by contacting Client Liaison.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information without your consent. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third party links
As part of some of the services, such as Tenant Referencing, we process credit checks and enhanced ID Checks through our provider TransUnion UK (formerly Call Credit).

Our Landlords and Tenants Contents Insurance is underwritten by Covea Insurance Plc.

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. TransUnion is our preferred partner and who conduct these searches – We also utilise Open Banking, which is the secure way to give access to your financial information, Credit Kudos is our preferred supplier.

Terms and Conditions 
Please also visit our Terms and Conditions and Consent Declarations section establishing the use, disclaimers, and limitations of liability governing the use of our website by clicking here.

Your Consent
By using our site, you consent at any time to our online privacy policy. If you opted in to receiving marketing information, you have the opportunity to opt out of marketing information by emailing “UNSUBSCRIBE” to

Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date shown here: 29/09/2021.

Your Rights

  • Under the UK GDPR you have a number of rights with regard to your personal data. You have the right to request from us access to and rectification or erasure of your personal data, subject to the limitations of any other legislation which may dictate that not all requests can be complied with.
  • If you have provided consent for the processing of your data you have the right in certain circumstances to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn.
  • You have the right to lodge a complaint to the ICO if you believe we have not complied with the requirements of the UK GDPR with regard to your personal data. You should however raise your complaint in the first instance with the Data Controller.

Paragon Scheme Management Services (T/A FCC Paragon) and Paragon Advance are the controllers and processors of data for the purposes of the UK GDPR.

Data Controller is FCC Paragon, 4-5 Quay Point, Northarbour Road, Portsmouth, Hampshire, PO6 3TD.

Copyright FCC Paragon - All rights reserved. Company Registration No. 3176719. Company VAT No. 880 9883 64

FCC Paragon is a trading name of Paragon Scheme Management Services Ltd who is authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 415457.

FCC Paragon is an appointed representative of Paragon Advance Limited, Firm Reference Number 304595.